Welcome to the ShiftMate support page. Whether you are having trouble setting up your rotation or have a question about wage calculations, we are here to assist you.
Have a specific question or found a bug? Please email our support team directly. We aim to reply to all inquiries within 24 hours.
Email: [email protected]
Subject Line: ShiftMate Support Request
To help us resolve your issue faster, please include:
Here are answers to the most common questions from our users:
Q: How do I delete or change a shift I added by mistake? A: ShiftMate uses a "Paint" interface. To remove a shift, simply select the "Off" (or eraser) tool from the bottom menu and tap the date you want to clear. To change a shift type, select the new shift color (e.g., Night) and tap the date to overwrite it.
Q: How do I set up a repeating schedule (e.g., 4 days on, 2 days off)? A: Go to Settings > Smart Auto-Rotation. Here you can define your pattern sequence (e.g., Day, Day, Day, Day, Off, Off). Once set, tap "Auto Fill Calendar" to apply this pattern for the entire year instantly.
Q: My estimated pay doesn't look right. Why? A: Please check the following settings in the "Edit Shift" or "Settings" menu: